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We want the process to be clear from the moment you order through to after delivery.
Returns or exchanges are accepted subject to product condition and the store’s stated return window. Items should remain unused and in their original condition unless there is a manufacturing defect.
Customized, used or customer-damaged items may be excluded from return or exchange unless applicable law or the product condition requires otherwise.
Contact us with your order number and product details. We will review the case and explain the available next steps and any applicable costs.
Final eligibility depends on the order circumstances and applicable regulations in Saudi Arabia.